Refund policy

We have a strict no return policy.  Personal care goods (such as beauty products) cannot be returned, due covid restrictions and safety compliance. Please get in touch if you have questions or concerns about your specific item.

You can always contact us for any question at pinklotushairessentials@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.